Refund policy
At Liberty Eagle Coins, we want customers to receive the correct products in the condition described. This policy explains the requirements for returns, refunds, exchanges, damaged shipments, and order cancellations.
30-Day Return Period
Eligible products may be returned within 30 days after confirmed delivery.
To qualify for a return, the product must:
- Be unused, unaltered, and in its original condition
- Remain in its original packaging, capsule, holder, or protective material
- Include all certificates, inserts, accessories, and accompanying documentation
- Include valid proof of purchase from Liberty Eagle Coins
- Be returned in accordance with the instructions provided by our support team
Return Authorization Required
Contact support@libertyeaglecoins.com before returning any product.
Returns sent without prior authorization may be delayed, refused, or returned to the sender. Do not mail products to our address until return instructions have been provided.
Non-Returnable Items
Unless required by applicable law, we cannot accept returns for:
- Products removed from sealed packaging
- Coins removed from original holders or protective capsules
- Products that have been cleaned, altered, engraved, damaged, or modified
- Personalized or customized products
- Clearance or final-sale products
- Products missing certificates, packaging, or included documentation
- Items not purchased directly from Liberty Eagle Coins
- Products returned after the applicable return period
Precious-Metal Market Fluctuations
Gold, silver, platinum, and palladium prices can change rapidly. A change in market value after purchase does not, by itself, make a product defective or qualify an order for a refund.
Any product-specific return restrictions will be disclosed on the applicable product page or during checkout.
Damaged, Defective, or Incorrect Orders
If an item arrives damaged, defective, or different from the product ordered, contact us within 7 days after delivery.
Please provide:
- Your order number
- A description of the issue
- Clear photographs of the product
- Photographs of the packaging and shipping label
Keep all original packaging and materials until the claim has been resolved. After reviewing the request, we may offer a replacement, exchange, store credit, or refund when appropriate.
Condition Review
Returned products are inspected before a refund or exchange is approved. We reserve the right to reduce or deny a refund when a product is returned damaged, incomplete, altered, or in a condition different from when it was delivered.
Refund Processing
Approved refunds are issued to the original payment method. Please allow approximately 5–10 business days after inspection for the refund to be processed.
Financial institutions may require additional time before the refund appears on an account statement.
Shipping Charges
If a return is required because Liberty Eagle Coins sent the wrong item or the product arrived damaged, we will provide return instructions and may cover reasonable return shipping costs.
For other approved returns, the customer is responsible for return shipping charges. Original shipping charges are generally non-refundable unless required by law or the return resulted from our error.
We strongly recommend using a trackable and appropriately insured shipping method. Liberty Eagle Coins is not responsible for returns lost or damaged before reaching us.
Exchanges
Exchanges depend on product availability. Because collectible coins and random-year products may have limited inventory, an identical replacement cannot always be guaranteed.
If a replacement is unavailable, we may offer an alternative product or refund the approved amount to the original payment method.
Order Cancellations
Orders may be canceled only before fulfillment begins. Contact us immediately if you need to request a cancellation.
Once an order has entered processing, been packaged, or shipped, cancellation may no longer be possible. The applicable return process must then be followed.
Chargebacks and Payment Disputes
If you believe there is a problem with an order, please contact us first so we can investigate and attempt to resolve the matter promptly.
Contact Us
Liberty Eagle Coins
Email: support@libertyeaglecoins.com
Support hours: Monday–Friday, 8:00 a.m.–8:00 p.m. ET
Please include your order number and the reason for your request.